Answers about the Online Visa to Kenya

Frequently Asked Questions

Frequent Questions
Do I need a visa to visit Kenya?

Most foreign citizens wishing to travel to Kenya will need to bring a visa. Fortunately the process can be completed online.

Who needs to obtain an e-visa?

The Kenya e-visa eligibility is extended to more than 100 nationalities. Click here for a list of eligible nationalities.

How do I apply for the Kenya e-visa?

Luckily we have made things simple for you.

  • 1 - Fill in a simple online form (You need a scanned copy of your passport, digital photo to upload and proof of travel such as flight ticket)
  • 2 - Complete the online payment with a Credit Card/Paypal.
  • 3 - Check your application online after applying for a Visa. Our online application is a quick Kenya visa application form to obtain your Kenya e-visa within 72 hours.

If you have not received your visa within these time frames, please check your spam folder.

What is the process for obtaining a visa?

Sponsored?

If you require a sponsored visa, your sponsor (eg. your employer, if it is for work) will arrange this.

Unsponsored?

If you are eligible for the Kenya Tourist eVisa, you can obtain one yourself by clicking here.

What are the instructions for obtaining an e-visa for Kenya?

There are 3 steps to obtaining an e-visa through our website:

1 - Fill in a simple online form, including details of your passport. You will also need a digital copy of your passport, travel itinerary as well as an ID/Passport photo.

2 - Complete your e-visa online payment with a Credit Card/Paypal through a secure payment gateway.

3 - Check your application online after applying for a Visa. Your application might take up to 72 hours to process.

NOTE - If your application is not approved, you will need to contact your nearest Kenya embassy in order to apply for a visa.

Where do I show the e-visa?

We will email you your Kenya e-visa. We suggest passengers print and bring a physical copy on their trip. The immigration officer at the airports can also verify the Kenya e-Visa on their system. However, we highly recommend clients to keep a copy of their e-Visa on their electronic device or preferably print it out. This is especially important in case there is a system failure at the point of entry.

How much is the e-visa?

The e-visa costs $52 USD plus our service fee of $35 USD.

How long is my Kenya e-visa valid for?

The Kenya e-visa is valid for 30 days. An extension may be obtained by visiting NPRA once you are inside Kenya.

Is the Kenya e-visa for a single entry or or multiple entries?

The Kenya e-visa is a SINGLE (one) entry only.

What else do I need to travel to Kenya?

Kenya requires visitors to have a document that is valid for at least 6 months from the date you enter the country. Depending on your nationality, there may be additional requirements beyond the Kenya visa requirements. As part of our simple, online application , you will be informed of these requirements depending on your nationality.

What are the conditions for applying for a Kenya e-visa?

1 - You must be outside Kenya 2 - You must have a passport and it should be valid for 6 months from arrival in Kenya. 3 - You must have booked Return flights to leave Kenya. 4 - You must be capable of supporting yourself during the visit. 5 - Your entry must not violate the security and national welfare of anyone Kenya.

What is your refund policy?

We have a strict no refund policy because the Government of Kenya has the same strict no-refund policy. There are NO exceptions.

I made a mistake on the personal information! Can I change the e-visa document?

Unfortunately if you make a mistake the e-visa is INVALID and you will need to process a new one.

What happens if I lost my passport?

You will need to process a new Kenya e-visa. There are no refunds on unused e-visas.

What happens if my e-visa is denied?

We will refund the e-visa charge if the e-visa is not processed. Note we will refund ONLY the visa cost fee but NOT the Service fee of $35 USD.

What forms of payment do you accept?

We accept Mastercard, Visa, American Express and Paypal.

Can my children enter Kenya with my e-visa?

Every person who is from a country that requires the e-visa is obligated to pay the visa fee and process an e-visa separately. Please use your child’s document information. There are no exceptions regarding age.

If I am only travelling for one day, do I need an e-visa?

If you enter Kenya regardless of the travel time you will need to obtain a visa to Kenya. Please note you do not need to obtain an e-visa if you are not going to be leaving the international transit area. We suggest you contact the airline for further verification.

I want to stay in Kenya for longer than the validity period of the e-visa. What should I do?

If you are in Kenya and wish to extend your stay, you must apply for an extension by visiting NPRA in Kenya. Please note if you overstay your Kenya visa, you might be asked to pay fines, banned from future travel to Kenya or deported.

Where do I enter my middle name?

Please enter your middle name in the same field after your first name.

Does the Kenyan e-Visa guarantee entrance into the country, or can I be denied?

The possession of an e-Visa is not the final Authority to enter The Republic of Kenya.

What happens if I can’t find the email with my Kenya e-visa?

If you purchased the e-visa with our service, you are in luck. An account is generated for you automatically after applying for a Visa. Click the link in your confirmation email to setup a password or reset here.

Are you affiliated with the government of Kenya?

We are not affiliated with the government of Kenya. We are a private company that provides a valuable service to process your e-visa to Kenya.

Why do you charge a service fee?

Please note the government of Kenya has a site where you can process the e-visa without paying our service fee. The reason we process thousands of e-visas per month is service. Our service includes an easy to use website. It is much easier to process your Kenya visa application form with us, especially for mobile users and large groups. We send all of our clients a reminder email with the e-visa the day before travel. This is especially helpful for those passengers who purchase the e-visa months in advance. We also have a 24-hour customer service with professionals that are based in the United States and speak English. We believe our low fee is worth your time but please note the government of Kenya does have their own free service.